Service Administrator - West Midlands

Job Introduction

Service Administrator – Make an Impact in Education!

First for Education, part of Operam Education Group 

Who are Operam Education Group?

Together, we’re building something extraordinary—delivering success for our teams, our schools, and the communities we serve.

At Operam Education Group, we’re passionate about making a real impact in the education sector, supporting local schools across North England and the Midlands with the recruitment of supply teachers and support staff. With 8 brands already under our umbrella, exciting growth plans for further acquisitions, and the backing of private equity impact investment funding, we’re entering our next phase of growth with confidence and ambition. It’s an incredible time to join us as we expand our teams to drive even greater success.

For our employees, this means being part of an award-winning, high-performance culture that values wellbeing, development, and skills. We believe in creating an environment where hard work is recognised, people are empowered to exceed their expectations, and their contributions make a meaningful impact on the schools and candidates we support.

Job Overview

As a Service Administrator, you will play a vital role in ensuring that our recruitment is in line with the regulations and standards of the education industry. Your duties will include managing our recruitment compliance procedures, which will enable us to deliver high quality educational staffing solutions to our clients.

Assisting the sales team with candidate recruitment, your tasks will include talent sourcing, conducting interviews and engaging with our candidate database. You will maintain open communication with your Education Consultant to ensure a smooth and compliant candidate experience throughout the registration process.

 Key Responsibilities

• Manage the candidate compliance process, including verifying background checks, qualifications, references and other relevant requirements. 
• Monitor candidate registrations, ensuring all activities adhere to education industry regulations and standards in line with APSCo Compliance+ and safer recruitment practices.  
• Communicate with both candidates and the recruitment team to provide updates on compliance statuses and address any issues that may arise. 
• Support the Sales team with identifying and sourcing potential candidates through various channels including job boards and attending careers events.  
• Conduct Pre-Screening calls to register potential candidates and send screening portal links to candidates, where applicable. 
• Assist the team with preparing profiles and candidates CVs ready to send to clients. 
• Maintain records of compliance related activities on both candidate screening portal and CRM. 
• Ensure Candidate availability is up to date and recorded appropriately on the system.  
• Keep candidate timesheet records up to date, managing candidate reminders and processing through payroll. 
• Support the consultants with candidate management, regularly cleansing the database to ensure the candidate pipeline continues to grow. 

What experience are we looking for? 

• Excellent customer service skills, effectively addressing client and candidates needs and solutions. 
• Strong written and verbal communication abilities, ensuring clear and effective interaction with colleagues, clients and candidates.
• Maintain a high level of attention to detail, ensuring accuracy in record-keeping and adherence to regulations. 
• Resilience and a growth mindset, to support increasing demands and our constantly evolving workload.
• Proficient in IT skills, with the ability to effectively use tools such as Microsoft Office and CRM system. 
• Demonstrate strong organisational skills, including time management and multitasking, with the ability to prioritise tasks effectively in a dynamic environment.
• Show adaptability and a proactive approach to learning and adjusting to evolving compliance requirements and procedures.
• Take accountability for work and collaborate effectively within a team environment.

 Benefits for our employees include:

• Employee Assistant Programme, 247 wellbeing support
• Perks and Discounts App
• Reduced hours in school holidays, we value work life balance
• Eye care scheme
• Cycle to work scheme
• Life Assurance Scheme
• 25 days holidays + bank holidays (increasing after 2 years’ service)
• Extra day off on your birthday, on us!
• Pledge / paid volunteer days
• Training and development opportunities via our Career pathways

 We look forward to receiving your application.

As a proud member of Inclusive Employers, we are committed to creating a diverse, welcoming, and equitable workplace. We believe in providing a fair and transparent recruitment process, where every candidate is assessed solely on their skills, experience, and potential.

If you require any reasonable adjustments during the application process or at any stage of the interview, please let us know. We are committed to making the necessary accommodations to support you fully.

Please note that all successful candidates will be required to provide proof of their right to work in the UK before commencing employment.